Check-in is at 4:00 PM. Early check-in may be requested after 12:00 PM for a $50 fee and is subject to availability. Check-out is at 10:00 AM. Late check-out requests must be approved 24 hours in advance and may include a fee.
Aloha Kai - Frequently Asked Questions
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What time is check-in and check-out?
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Should I purchase trip insurance?
Yes, we recommend every guest gets travel insurance. Your trip is an investment and should be protected. To ensure your trip is protected we recommend purchasing travel insurance. We offer travel insurance at checkout and can be purchased up until your final payment. For more information please call our office at 239-673-5112 or visit: www.trippreserver.com
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What is your cancellation policy?
We allow cancellations within 72 hours of booking the reservation to be refunded. The Guest may cancel and receive a full refund minus the processing fee if they provide written notice prior to 60 days before the scheduled arrival.
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What supplies are provided?
Each villa includes a starter kit with basic essentials such as soap, paper products, and trash bags. Additional supplies are the guest’s responsibility.
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How does parking work?
Each villa includes one designated parking space. Unauthorized vehicles may be towed. Prohibited vehicles include motor homes, campers, trailers, boats, and trucks over one ton. No street parking.
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What are the community rules?
Quiet hours are 9:00 PM – 8:00 AM Recreation room hours are 9:00 AM – 5:00 PM No grills inside screened lanais No pets except certified service animals (documentation required) Trash pickup occurs Monday, Wednesday, and Friday
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What are the pool and beach rules?
Pool hours are 7:00 AM – 10:00 PM. No lifeguard on duty — swim at your own risk. No glass or smoking in pool areas. Children must be supervised. Beach chairs must be returned to the designated area. No glass is permitted on the beach. Sea Turtle Season runs from May 1 – October 31 — marked nests must remain undisturbed. Please close blinds at night and reduce outdoor lighting.
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Who do I contact for maintenance or emergencies?
Contact the front office for assistance during business hours. For after-hours emergencies (no A/C, power outage, flooding, or lockout), call: 941-334-1127 Call 911 for true emergencies.
